Frequently Asked Questions

This is where you end your search. Take a look at our rich portfolio of past works and see them for yourself! Our team of experts has a combined editing photos/videos experience of more than three decades. Rest assured, we will take good care of your precious photos.

You are guaranteed to be sent the finished digital edited photo/video within 15-72 working hours (depending on which option you select).

Ensure they’re clean and flat. If scanning, use high-resolution settings. If taking digital photos, shoot in natural light without flash. For the best results, your original photos should be free from smudges and dust. When scanning, a resolution of at least 300 dpi is recommended for optimal clarity. If you’re using a smartphone, capture your photo in a well-lit area to prevent shadows and keep the camera steady to avoid blurs. Our team can assist with specific instructions if needed.

Yes, this is a common and acceptable submission method. Many clients find it convenient to snap a photo of their physical pictures with their phones. Just make sure there’s enough light and the photo is focused. If you’re unsure about the quality, our team can review your digital snapshots and provide feedback or request a reshot if necessary to ensure we can achieve the best outcome.

Of course, we’re here to clear the way. Jot down any error codes or take a screenshot and send it over to us. With that info, we can pinpoint the issue and get you moving forward.

You’ll receive a confirmation email upon successful order. This email is your assurance that we have received your order and they are in queue for editing. If you don’t receive this confirmation, or if you encounter any issues during the submission process, our customer support team is available to assist you and ensure that your photos are properly accounted for.